studio policies

booking & deposits

A deposit may be required at the time of booking to secure your appointment. This deposit is deducted from your total on the day of your service.

Bookings can be made online 24/7 via our booking page or by calling your preferred studio directly.

arrivals & lateness

Please arrive five minutes before your scheduled appointment time. This allows time for a brief consultation before your treatment begins.

• Arrivals more than 15 minutes late may need to be rescheduled.
• Late arrivals will have their service time reduced accordingly, as we cannot extend into the next client's appointment.
• If you're running late, please call the studio as soon as possible.

cancellations & no-shows

We understand plans change. To help us accommodate all clients, please observe the following:

• Cancellations made more than 24 hours before the appointment will not be charged.
• Cancellations within 24 hours of the appointment may forfeit the booking deposit.
• No-shows will be charged the full appointment amount.
• Repeated late cancellations may require pre-payment for future bookings.

rescheduling

Need to move your appointment? No problem. Reschedules made more than 24 hours in advance can be carried over at no charge, subject to availability.

contraindications

Your safety comes first. Lash and brow services may not be suitable if you have certain conditions. Please inform us before booking if any of the following apply:

• Eye infections, styes, or conjunctivitis (active or recent)
• Allergies to adhesives or lash products
• Recent eye surgery or laser treatments
• Pregnancy (consult your doctor first; we recommend waiting until the second trimester)
• Skin conditions affecting the eye or brow area (eczema, psoriasis, etc.)

If you arrive for an appointment and a contraindication is identified, we may need to reschedule your service. This is for your health and safety.

aftercare

To get the most out of your lash or brow treatment, follow our aftercare guidance:

• Avoid water, steam, and saunas for the first 24 hours after lash application.
• Avoid oil-based products around the eye area — they break down the adhesive bond.
• Gently brush lashes daily with a clean spoolie.
• Do not rub or pull at your lashes.
• For brow treatments, avoid excessive sweating and sun exposure for 48 hours.

Lash extensions typically last 2–3 weeks before a refill is needed. We recommend booking infills every 2–3 weeks to maintain fullness.

patch tests

For certain treatments — particularly brow tinting and henna — a patch test is required at least 24 hours before your appointment. This is non-negotiable for new clients or those returning after an extended break.

Patch tests are free of charge and take approximately 5 minutes.

general

• All prices are in AUD and include GST where applicable.
• We accept payment by card, cash, and EFTPOS at all three studios.
• Gift vouchers are available and valid for 12 months from the date of purchase.
• We reserve the right to refuse service where a client is under the influence of alcohol or drugs, or is behaving in a manner that compromises the safety of our staff or other clients.